Computer display issue

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 10, 2015 at 3:34 pm #31476
    kristin1009
    Member

    I’m a new user having computer display issues. Within certain pages the information is displayed in very narrow columns to the left and is truncated with a scroll bar way at the bottom. It looks like the display is formatted for a cell phone display rather than a normal laptop window. Anyone else with this problem? I’ve tried internet explorer, chrome and firefox. All the same display issues. It’s not useable like this.

    September 10, 2015 at 4:12 pm #31477
    hcoleman
    Member

    I am having the same problem!

    September 10, 2015 at 4:23 pm #31478
    kimfanucchi
    Member

    When I go to Edit my menu on my macbook, half the page on the right is white. Site needs to be fixed. My guess is they know about this.

    September 10, 2015 at 5:40 pm #31480
    kannbb
    Member

    I am having the same problem. It is not useable like this!

    September 10, 2015 at 11:52 pm #31484
    kimfanucchi
    Member

    Still having display issues. Its 5pm and I haven’t been able to edit my meal plan 🙁

    September 11, 2015 at 12:21 am #31485
    kristin1009
    Member

    I’ve written a couple of notes today via the “contact” form to report this problem. It must be affecting many users. I am frustrated too as I haven’t been able to setup anything yet. Does anyone know if technical support reads these forums?

    September 11, 2015 at 1:48 am #31486
    kimfanucchi
    Member

    I can’t say if they read these forums, but If you submitted an issue to tech support you should get a reply. I had a separate question the other day and they responded via email. Were very helpful.

    September 11, 2015 at 9:23 am #31487
    oxongirl
    Member

    I’ve just signed up and I had the same – had to scroll to the right when setting up my menu – very user unfriendly. But as the techs probably take 48 hours to reply I went through it and tried to set up the menu anyway. Once the menu is done it appears in a very userfriendly display. And you can still edit it from there.

    September 11, 2015 at 1:24 pm #31496
    kristin1009
    Member

    No resolution or response from tech support yet. I did receive a new member email survey today asking me how I was enjoying my first week. It was a form and all multiple choice questions with no opportunity to type any comments about my experience as a new member. I’m not feeling like anyone from tech support is hearing me. By the way, I struggled through the painful scrolling to the right to pick my food groups, but when I tried to edit my menu it still doesn’t display properly. Still truncated and unusable.

    September 11, 2015 at 1:45 pm #31498
    sheltielove
    Member

    I joined today and have the same problem with display issues. I can’t even get started and wonder if it would be easier from my phone. I’ll contact tech support too and see if they can fix this.

    September 11, 2015 at 9:20 pm #31509
    kristin1009
    Member

    The Menu Planner display issue seems to be resolved. Thank you Tech Support! I have just managed to edit my menu plan. Having fun weeding out the foods I like and dislike etc. Hope it is working fine for others now also?

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